Pixel Perfect General Terms and Conditions

All designs, websites, concepts, IP, technology or any product and services of a like nature produced by Pixel Perfect Interactive are protected under the Copyright Amendment Act of 1980 and whilst they are for information purposes only and not binding on Pixel Perfect Interactive, nevertheless remain the sole and exclusive property of Pixel Perfect Interactive until paid in full.

 

COPY / PRINTING:

Clients must ensure all content, including spelling, grammar and spacing as well as contact details is correct before signing off artwork.

Pixel Perfect Interactive does not take any responsibility for any artwork, content published or print work that has been signed off, whether by email, telephone or written sign off by the client.

 

ARTWORK:

Pixel Perfect does not take any responsibility for any mistakes or changes on any artwork or final product once signed off and agreed upon by the client.

If artwork is supplied by client it must be supplied print ready as per specifications.

Any changes or alterations to artwork supplied not “print ready“ will be charged at R475 ex VAT per hour or part thereof.

 

Printing: Artwork Charges – Any artwork received in the correct format will not be charged for; any artwork not received in the correct format will attract either a design or redrawing fee of R450 ex VAT per hour or part thereof.

 

Pixel Perfect Interactive shall have the right to hold the client and/or it’s under mentioned representative jointly and severally liable for such monies as are due and payable to Pixel Perfect Interactive for work that the client or its agent ordered and that was rendered.

 

CREDIT NOTES:

Pixel Perfect Interactive does not undertake to make payments to a client if a client over pays. A credit note will be allocated for future use unless Pixel Perfect Interactive or the client picks it up within 7 days of the transaction.

 

DEPOSIT PAYMENTS:

An agreement between Pixel Perfect Interactive and the client will be effective only after a quotation is signed by or on behalf of the client and received by Pixel Perfect Interactive or once a 50% deposit is paid by a client. Once a deposit payment is received the project will commence and therefore deposit payments are non refundable.

 

BANKING DETAILS:

Please make all EFT payments to the following account:

 

Nedbank

Account number: 1139914782

Branch sort code: 198765

Cheque account

 

Please kindly fax / email payment confirmation to info@pixelperfect.co.za.

 

QUOTES:

All quotes are valid for 30 days from the “quote date“ except for material price increases and is subject to the availability of stock and sight of final artwork.

 

All quotes accepted and work began and/or invoiced out will be subjected to a 25% quote rejection fee if projects have commenced (ie. artwork, ordering of supplies, product or services etc) If printing was done and order ready for collection the full amount will be allocated for the work – production cost.

 

INVOICES:

Invoice terms are strictly COD.

100% payment on all printing or promotional items. Balance due before delivery can take place.

50% deposit payment on all design and development projects are required before the project can commence.

Our accepted payment methods are COD – EFT – By Card – Online (Website) only.

 

ACCOUNTS:

No accounts unless by prior arrangement.

Invoices not settled immediately will have interest charged at 2.5% per month or part thereof.

All costs Pixel Perfect Interactive incurs in regard to unpaid invoices will be charged to the outstanding invoice/s.

Pixel Perfect Interactive does allow 30 day accounts but all invoices are to be settled 30 days from date of statement, if payments are received late, interest at 2.5% per month or part thereof will be added to the balance due.

 

PRICING:

Pricing and specifications could change without notice.

Prices quoted could change due to stock availability or currency exchange rates.

 

NOTICE PERIOD FOR MONTHLY SERVICES

A 30 days’ notice period is required for products when cancelling the services, including any Pixel Perfect product or serves, or any monthly product / service rendered by Pixel Perfect.

 

 

Pixel Perfect Sales Terms and Conditions

 

1. Detailed description of goods and/or services

Pixel Perfect Interactive is a business in the, marketing / online / brand industry that deliver design, development, online, marketing, and any brand agency related work.

 

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way email. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

 

3. Export restriction (Optional)

The offering on this website is available to South African clients only.

 

4. Return and Refunds policy

The provision of goods and services by Pixel Perfect Interactive is subject to availability. In cases of unavailability, Pixel Perfect will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee.

 

5. Customer Privacy policy

Pixel Perfect Interactive shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

 

6. Payment options accepted

Payment may be made via Visa and MasterCard, SID.

 

7. Card acquiring and security

Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

8. Customer details separate from card details

Customer details will be stored by (Your Company) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

 

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

10. Responsibility

Pixel Perfect Interactive takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

11. Country of domicile

This website is governed by the laws of South Africa and Pixel Perfect Interactive chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

12. Variation

Pixel Perfect Interactive may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

13. Company information

This website is run by Pixel Perfect Interactive (private company) based in South Africa trading as Pixel Perfect and with registration number 2014 / 041138 / 07 and (Director(s)/Member(s)/Owner(s)) as per company registration documents.

 

14. Pixel Perfect Interactive contact details

Company Physical Address: Unit 16, Kingfisher Park, Old Paardevlei Road, Somerset West, Cape Town, 7130

Email: info@pixelperfect.co.za   Telephone: +27 21 851 4280 | +27 21 300 3820