This guide takes you step-by-step through the process of setting up a new email account in Outlook 2016 for Mac.

If the Mail account is already set up, but giving errors – then refer to our Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace example.co.za with your domain name

1. Launch Outlook for Mac
2. Select the Tools tab and then Accounts
3. A new window will open which will list any other accounts already set up
4. At the bottom left, Click the ‘+‘ button and then New Account…
5. Add your email address and click Continue
   
6. The programme will unsuccessfully search for the provider. Select IMAP/POP
   

7. Enter your account information

   • Choose IMAP or POP according to your preference.
   • Ensure that the User Name is the full email address.
   • If you don’t know your password
8. Incoming server
   • add mail. before your domain name
   • Untick Use SSL to connect (If SSL is required, see Enable SSL for Email)
9. Outgoing server
   • add smtp. before your domain name
   • Untick Use SSL to connect (If SSL is required, see Enable SSL for Email)
   • Change the port number from 25 to 587
10. Click Add Account
    
11. Click Done
    
12. You’re not quite done yet:
    • All settings should be correct on this screen – now choose More Options

11. Further Outgoing server settings

• Authentication: Use the dropdown arrow to select User Name and Password
• Enter in your User name (full email address) and Password
• Ignore Unqualified domain
• Click OK

You have completed your account setup.